Overview
i-Listen delivers secure and reliable call recording across analog, digital, PRI, and VoIP environments, fully supporting leading enterprise telephony platforms.
- ✓ High-fidelity audio recording with full data encryption
- ✓ Live monitoring and on-demand recording
- ✓ Retention policy management and archiving
- ✓ Advanced search and retrieval engine
Quality Management System (QMS)
Includes customizable evaluation forms, performance scoring, analytics dashboards, and executive reporting tools to drive service excellence and continuous improvement.
- ✓ Multi-criteria evaluation forms
- ✓ Detailed performance analytics
- ✓ Seamless integration with contact center platforms